Nivasoft Insights
Insights on GCCs, enterprise AI and Salesforce
Research-backed perspectives from our architects and delivery leaders in New Jersey, Hyderabad and Bengaluru.
What should your India GCC change for headquarters?
Lowe's, SAP Labs India and Walmart show India GCCs building AI that moves HQ metrics. How to pick the first HQ workflow for your centre.
3x conversion for shoppers using Lowe's MyLow
Read article →Your GCC has an AI roadmap. Who has the authority to deliver it?
The nasscom, Zinnov and Tiger Analytics GCC AI Maturity Study: 70% of GCCs have an AI roadmap, but only 17% of GenAI use cases reach production.
17% of GenAI use cases in production
Read article →As your GCC expands AI, is its security capacity keeping up?
HFS Research and ANSR surveyed 47 India GCC leaders: 55% expanded AI in 18 months, but only 15% expanded cybersecurity and risk operations.
55% vs 15% expanding AI vs. cybersecurity
Read article →AI can do more of the work. So where does that leave IT services?
Deloitte India plans 50,000 hires by 2030 and cut SAP cloud implementations to weeks. Why services still matter as AI takes on more delivery work.
6–8 weeks SAP public-cloud rollout, down from 6–8 months
Read article →Who will turn your AI investment into something that works every day?
Forward Deployed Engineer job postings in India rose nearly 800% year-on-year. What that means for GCCs building AI capability in-house.
~800% YoY rise in FDE job postings
Read article →Could your next AI advantage be sitting in your support tickets?
How Indian companies use small language models (SLMs) to turn domain knowledge into focused, affordable AI, with results from ManageEngine and NoBroker.
85% vs 60% root-cause accuracy, SLM vs general model
Read article →If an AI agent can act on its own, who is responsible when it crosses a boundary?
Google's threat intelligence CTO on AI as an arms race of speed, and the scope, access limits and human ownership every enterprise AI agent needs.
6 min to investigate an incident that once took hours
Read article →Many organisations are exploring AI agents. Far fewer have redesigned the workflows.
An AI agent can't fix fragmented data or an unowned process. A five-point test for picking the first Salesforce workflow to hand to an agent.
Read article →AI's next leap is about getting work done
From 'ask' the AI to 'task' the AI: how agentic AI changes how businesses measure value, with examples from Cars24, SouthArc Digital and Harness.
Read article →