Nivasoft – digital Innovation solution
Success Stories
Real results from our customer partnerships
Real Estate | Salesforce Implementation
Challenge:
Customer’s growing portfolio of projects across India brought complexities in managing customer leads, bookings, and post-sale engagement. With siloed systems and fragmented communication, lead leakage, missed follow-ups, and slow documentation processes were major hurdles.
Solution:
Nivasoft implemented a comprehensive Salesforce CRM tailored for real estate workflows — from lead capture via website and campaigns, to unit booking, automated demand note generation, and post-sale engagement. The platform also featured:
- Integrated email & WhatsApp communication
- Document automation for sale agreements
- Mobile access for on-site sales teams
Outcome:
- 40% increase in lead conversion
- 2x faster sales agreement processing
- Seamless handover from sales to CRM team for post-sale engagement
” Nivasoft’s Salesforce Real Estate CRM helped us deliver a premium experience to our buyers, and significantly boosted our operational efficiency.”
Manufacturing | Salesforce + AI as a Service
Challenge:
Manual quoting and customer support processes were draining time and productivity. Sales forecasting was inconsistent and lacked data-driven visibility into pipeline health.
Solution:
Nivasoft implemented Salesforce Sales Cloud integrated with AI-powered forecasting models and automated customer support workflows. Key highlights included:
- AI-based demand forecasting for spares and equipment
- Chatbot integration for customer support ticket triaging
- Automated quote generation with pricing rules
- Centralized account & opportunity management
- 30% improvement in forecasting accuracy
- 3x faster quote generation
- 40% reduction in customer ticket resolution time
” The AI-powered forecasting has completely transformed our inventory management and production planning. Nivasoft delivered beyond our expectations.”
Hi-Tech | AI as a Service + Salesforce Integration
Challenge:
As the client scaled globally, their sales and support teams struggled to manage data across multiple touchpoints, slowing onboarding and weakening upsell visibility.
Solution:
Nivasoft deployed a custom Salesforce implementation integrated with AI-powered solutions including:
- Sentiment analysis on support tickets for churn prediction
- Smart lead scoring and routing using behavioral insights
- Workflow automation across sales and success journeys
- 20% increase in customer retention
- 35% improvement in upsell targeting accuracy
- 25% reduction in onboarding turnaround time
” The AI-powered churn prediction has been a game-changer for our customer success team. We’ve been able to proactively address customer concerns before they become problems”
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