Global Capability Centres

GCCs are client-owned-and-operated service delivery centres – typically in a non domestic, low-cost location, to handle operations (back-office functions, corporate business-support functions, and contact centres) and IT support (app development and maintenance, remote IT infrastructure, and help desks), or as a centre of excellence for innovation.

Global Capability Centres (GCCs) are evolving from being a source of cost arbitrage to becoming Global Value Organizations – India, once known as the home of low-cost delivery centers, is now fast emerging as the land of ‘innovation and capability centres’ and COEs for advanced digital capabilities.

India GCC Ecosystem - Snapshot

India remains one of the globe’s most attractive locations for Global Capability Centres (GCCs), on the back of the country’s knowledge-driven workforce, solid infrastructure, and supportive government policies.

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Total number of GCCs in 2022
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Total GCC Market Size (FY 2021)
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Fortune 500 companies have GCC in India
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Total FTEs employed in GCC market
  • India is the “global GCC capital,” with a 50%s hare of the global GCC market (especially for technology, BFSI, and manufacturing organizations), growing at 11.7% CAGR.
  • India accounted for one-fourth (30%) of the offshore/nearshore GCC set-ups in 2021, largely by mid-sized (revenue US$10-50 billion) US.

Value creation by GCCs

GCCs are poised for massive growth in the next few years and many have transitioned from being cost drivers to strategic business enablers and value creators.

Top and Bottom-Line Growth
Top and Bottom-Line Growth
Abundant Skilled talent availability
Abundant Skilled talent availability
Round the clock coverage
Round the clock coverage
GCC Maturity, Global Partners and new markets
GCC Maturity, Global Partners and new markets
High-Cost Optimization (over 45% in 3–5-years)
High-Cost Optimization (over 45% in 3–5-years)
Competitive advantage for the enterprise
Competitive advantage for the enterprise

Key levers driving the India GCC growth story

Glocal Market Focus

Glocal Market Focus

Increased focus to drive market expansion with high-quality cost-efficient products/solutions from India.
Digital Skilling Initiatives

Digital Skilling Initiatives

Introduction of future proof technology curriculum and skills at an academia level (1040+ universities and 42340+ Colleges), access to digital skilling platforms in collaboration with NASSCOM Future skills.
Destination for Next-Gen Talent

Destination for Next-Gen Talent

Abundance of skilled talent pool (65.5% working age, 85K digitally skilled graduates and 30% growth YOY).
Ecosystem Leverage

Ecosystem Leverage

An extremely unique ecosystem with, start-ups (12500 Tech and 59 Unicorns), (20K+ Tech firms), industry bodies (NASSCOM) and government support.

How we can help

Niva GCC-as-a-Service

Niva GCC-as-a-Service enables organizations to drive long-lasting value through the creation of specialized pools of global talent and innovation, helping them build antifragile and resilient organizations. We offer “plug- and- play” solutions to enable companies set up their GCC, drive innovation, scale new capabilities, access global talent and markets. We act as an extended team to our clients from strategy to execution across this value chain.

Niva Digital

Niva Digital enables organizations to stay future proof by turning digital. We leverage the power of OI service model with our partners to enable our customers access new age digital solutions, best-in-class ideas, services, and disruptive products in a cost-effective way.

Niva People & Capability

Niva People & Capability help companies recruit, upskill, and retain the best digital talent through our Upskilling (HTDE Model) and Smart Staffing services.

Nivasoft Offerings and Services

We offer “plug- and- play” solutions to enable companies set up their GCC, drive innovation, scale new capabilities, access global talent and markets.

Digital Talent

Nivasoft is a Salesforce talent alliance partner, and we currently provide digital upskilling and staffing services in multiple technologies for GCCs including Full stack, Data Analytics etc.

Digital Solutions

Nivasoft is a Salesforce Consulting and Google Cloud partner. We provide technology solutions and system integration/maintenance services in Salesforce, Data Analytics, SAP, ServiceNow, Cybersecurity & Web app enabling our customers to disrupt, transform and stay relevant.

Multiple GCC Operating Models

With our access and experience, we can help set up, manage, and operate the GCC in either a DIY or Accelerator or BOT model. An increasing number of small and mid-size companies looking for quicker and less cost-intensive solutions and pivot to models that ensure resilience, continuity, and efficiency. We provide end-to-end design and setup expertise of the global teams for the new center.

Open Innovation and Startups

Our access to NASSCOM industry body and Open Innovation experts can help GCCs in establishing their OI charters and COEs, provide access to disruptive deep tech startups, products, finest technologists and partners in the Indian startup ecosystem. The Nivasoft team is actively involved in investing & mentoring various start-ups across the globe.

Commercial Realestates

Our sister company, is one of the prominent residential and commercial real estate developers in Bangalore & Hyderabad. We will be able to support GCCs in:

  • Commercial Real Estate: Our Capitol building in Whitefield Bengaluru can provide high performance Grade A+, environmentally sustainable and USGBC LEED compliant 1.4 million sqft commercial office workspace.
  • Compliance to Govt Policies and Regulations: We can help GCCs setup their legal entity, including the associated tax planning considerations and foreign exchange requirements.
  • Government Access and Interactions: We can help provide access to the right industry platforms and leadership to make the right representation to the government, collaborate with govt for digital tech initiatives.